Shipping & Return
We pride ourselves on customer service excellence and astute punctuality when it comes to delivery. All orders received same day are processed same day or next. We deliver within 1~2 days in all emirates in the UAE and 2-4 days to the Sultanate of Oman.
We provide free shipping:
UAE – Free delivery for orders above 1000.00AED.
For orders below 1000.00AED, 25.00AED shipping fee is applicable.
Oman - 100.00 AED delivery charges applies.
Once the order is dispatched, the customer will get a notification and tracking number from one of our logistics partner companies:
Fly Express Courier
Reem Logistics LLC
Falcon Express LLC
Al Dasser Transport LLC
Nasex Logistic Courier
NB: Tracking Number(s) are only provided if delivery takes at least 8 days.
You have 6 days hassle free return from the date of purchase and also the below terms and condition apply.
- If 6 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange the units.
- Those faulty units will be considered as a service after sales terms and we will generate a service warranty tag for the same units.
- Replacement or exchange will only be applicable by the vendor policy.
- Shipping charges of 50.00AED is applicable on any return units per shipment.
- If the customer paid via the payment gateway (online) a charges of 2.5% on the total order is applicable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.