Refund Policy for TechOffer.com

At TechOffer.com, we prioritize customer satisfaction while ensuring that our operations remain efficient and fair. Below are the detailed terms of our refund and return policy to help you understand how we manage returns, refunds, and exchanges.

Returns Policy

We offer a 6-day return period from the date of purchase, designed to provide a seamless experience. However, certain terms and conditions apply:

  • *Return Window: Returns are accepted only within 6 days of the purchase date. After this period, any faulty products will fall under our *after-sales service terms and will be addressed through the warranty process.
  • Replacements & Exchanges: These are subject to the vendor’s specific policies. We will do our best to facilitate, but the terms of the product’s original manufacturer will govern the process.
  • *Shipping Fee: A *return shipping fee of 50.00 AED per shipment applies. This amount will be deducted from the total refund.
  • *Online Payments: For orders paid via online payment methods, a *2.5% processing fee of the total order value will be deducted to cover payment processing charges.
  • *Registered Software: If the software product or any software bundled with a product has been registered or activated, its cost will be *deducted from the refund.

Restocking Fee

For products that have been opened or used, a minimum restocking fee of 15% may be applied. This fee is essential to cover handling, inspection, and repackaging costs. The actual restocking fee may vary depending on the condition of the returned product.

Non-Returnable Items

For your understanding, certain items are non-returnable under any circumstances, including but not limited to:

  • Software & Video Games: Downloadable software or any product with registered licenses, such as Apple or Microsoft Surface products.
  • Intimate or Hazardous Products: Items involving intimate, sanitary, or hazardous materials, including flammable liquids or gases.
  • *Customized Products: Any product customized to meet specific customer requirements, including *memory upgrades, SSD updates, or personalized orders.
  • Gift Cards and cut cables or wires are also non-returnable.

Abuse of Return Policy

At TechOffer.com, we aim to offer a fair return policy to all customers. However, we reserve the right to refuse returns, issue warnings, or impose restrictions where necessary. Any abuse of this policy—including frequent returns, returns of items not in their original condition, or canceling placed orders frequently—may result in:

  • Refusal of future returns
  • Account suspension
  • Order restrictions

Return Process

If you wish to return an item, you must provide proof of purchase and follow the proper return procedure. Please do not send items directly to the manufacturer; all returns must be initiated through TechOffer.com’s Customer Care.

Refunds

Once your returned item is received and inspected, we will notify you by email of the status of your refund. Upon approval, your refund will be processed, and the amount will be credited back to your original payment method within the stipulated time frame.

If your refund is delayed, we recommend checking with your bank or credit card company as processing times vary. If there are further issues, please contact us.

Late or Missing Refunds

If you haven’t received a refund after a reasonable period, first verify with your bank or payment provider. If there is still no update, please contact our Customer Care team for assistance.

Shipping for Returns

All return items should be shipped to the address provided by our customer care team. Please note that customers are responsible for all shipping fees associated with returns, and *shipping costs are non-refundable. For high-value items (above 5000 AED), we recommend using a *trackable shipping service or purchasing shipping insurance. TechOffer.com does not take responsibility for lost or damaged items during the return transit.

Refund Timeline

Refunds are typically processed within 14 business days. During high-demand periods or for large orders, this timeframe may be extended.

Contact Information

For further assistance or to initiate a return, please reach out to us via the contact details below:

TechOffer.com (Florence International Computers Trading LLC)
Showroom No S-16, Opposite Admiral Plaza Hotel,
AL Nahda Street, Khalid Bin Waleed Street,
Bur Dubai, Dubai, United Arab Emirates.