Returns, Cancellation & Warranty

Business-to-business nature

Wholesale transactions are business-to-business commercial transactions. Their return, cancellation, and warranty conditions may differ from Retail purchases, and may depend on product, quantity, manufacturer, quotation, Proforma, shipping status, warranty terms, and agreed commercial conditions.

RFQ cancellation

An RFQ that has not resulted in an accepted quotation may generally be closed or cancelled upon request. TechOffer may also close an RFQ where the required information is not provided within a reasonable period.

Cancellation after quotation approval

Once a quotation has been approved, cancellation must be requested through TechOffer Sales. If products have already been sourced, allocated, prepared, shipped, or otherwise committed for the buyer, cancellation may be restricted or subject to applicable costs.

Cancellation after Proforma

Where a Proforma has already been issued, cancellation requires review by TechOffer. Any applicable refund, cancellation, sourcing, restocking, shipping, or other costs will depend on the transaction and agreed terms.

Returns

No Wholesale product should be returned without prior authorization from TechOffer. Returned products may be inspected before a resolution is determined.

Defective products

If a buyer believes a product is defective, the buyer should notify TechOffer promptly. TechOffer may request product information, serial number, photographs or video, a description of the issue, shipping information, and other information reasonably required for assessment.

Possible resolution

Depending on the product, manufacturer, warranty, condition, and circumstances, the resolution may include repair, replacement, manufacturer warranty service, credit, or another commercially appropriate remedy. No particular remedy is guaranteed unless confirmed in writing.

Manufacturer warranty

Where manufacturer warranty applies, warranty service is subject to the manufacturer's applicable terms. Warranty coverage may vary by product, manufacturer, region, warranty type, and product category.

TechOffer does not extend or modify a manufacturer's warranty unless expressly confirmed in writing.

Damage and misuse

Warranty or return coverage may not apply where damage or failure results from misuse, accidental damage, physical damage, liquid damage, unauthorized modification, improper installation, improper electrical use, or failure to follow manufacturer instructions.

International warranty

International warranty availability depends on the product and manufacturer. Where regional warranty coverage is important, the buyer should confirm the applicable warranty terms before approving the quotation.

Mandatory legal rights

Nothing in this Policy is intended to remove or restrict any mandatory legal right or remedy that applies to the transaction.