Cancellation Policy

At TechOffer.com, operated by Florence International Computers Trading LLC, we understand that sometimes you may need to change or cancel an order. Our goal is to make the cancellation process simple, clear, and fair for our customers while allowing us to process orders efficiently.

This Cancellation Policy explains how order cancellations are handled before an order is dispatched.

1. Cancelling an Order

Customers may request cancellation of an order before the order is dispatched.

We recommend contacting us as soon as possible after placing an order, preferably within 3 hours, so that we have the best opportunity to stop the order before processing or dispatch begins.

A cancellation request received after 3 hours may still be considered if the order has not yet been processed, prepared, customized, or dispatched. Cancellation depends on the current status of the order at the time the request is received.

2. Orders Not Yet Processed

If your order has not yet entered processing or preparation, we will make reasonable efforts to cancel it upon your request.

Where the cancellation is accepted before any applicable customer-specific work or costs have been incurred, the applicable payment will normally be refunded according to this policy.

3. Orders Already in Processing

If an order has already entered processing, preparation, procurement, customization, or customer-specific configuration, cancellation may require additional review.

Where work or reasonable costs have already been incurred specifically for your order, an applicable adjustment may be made where permitted by law. Where reasonably possible, we will inform you of any applicable adjustment before completing the cancellation.

4. Orders That Have Been Dispatched

Once an order has been dispatched or handed over to a delivery or logistics provider, cancellation will generally no longer be available because the order has already entered the delivery process.

If you no longer wish to keep the product after delivery, you may contact us regarding the applicable Refund & Returns Policy. The applicable return conditions will depend on the condition of the product and the circumstances of the return.

Products that are defective, damaged, incorrect, incomplete, or otherwise not in accordance with the order will be handled separately under the applicable warranty, after-sales, and consumer-protection requirements.

5. How to Request a Cancellation

To request cancellation, please contact our Customer Care team as soon as possible.

Email: info@tech-offer.com
Phone: +971 50 289 5130

Please provide:

• Order number
• Customer name
• Contact information
• Reason for cancellation, where reasonably necessary

Providing your order number will help us identify and process your request more efficiently.

6. Cancellation Confirmation

Submitting a cancellation request does not automatically mean that the order has been cancelled. We will review the current status of your order and confirm whether cancellation can be completed.

Once cancellation has been accepted, we will provide confirmation through an appropriate communication method. Customers are encouraged to keep the cancellation confirmation for their records.

7. Refunds for Cancelled Orders

Where a cancellation is accepted and a refund is due, the refund will generally be processed using the original payment method where reasonably possible.

Approved cancellation refunds will normally be initiated within 7–12 business days. The time required for a bank or payment service provider to complete and credit the refund may vary and may be outside TechOffer.com's direct control.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders cancelled before dispatch, no refund will normally be required where payment has not yet been collected.

If payment has already been collected and a refund is due, we may contact you to obtain the information reasonably necessary to process the refund. Customers are responsible for providing accurate refund information. For security purposes, reasonable verification may be requested before processing a refund.

9. Online Payment Processing

Where an online payment has already been processed, the relevant payment provider may have transaction or processing costs associated with the payment.

For an approved voluntary cancellation, any applicable payment-processing cost will be handled in accordance with the applicable payment provider's terms and applicable law. Where an applicable payment-processing amount is permitted and needs to be deducted, the customer will be informed as reasonably practicable.

TechOffer.com will not apply a payment-related deduction where doing so would conflict with a mandatory consumer right or applicable law.

10. Customized and Customer-Configured Orders

Some products may be prepared, configured, upgraded, or customized specifically according to a customer's request. Examples may include:

• RAM or memory upgrades
• SSD or storage upgrades
• Additional hardware installation
• Hardware configuration
• Customer-specific software configuration
• Personalized products
• Other customer-specific preparation or modifications

Because these orders may involve work, preparation, procurement, configuration, or other costs specifically related to the customer's request, cancellation may be subject to additional conditions.

11. Cancellation Before Customization Begins

If a customized or customer-configured order has not yet entered the customization or preparation process, the customer may request cancellation. We will make reasonable efforts to accommodate the request.

Where no customer-specific work or cost has been incurred, the applicable refund will normally be processed according to this Cancellation Policy.

12. Cancellation After Customization Begins

Once customization, configuration, procurement, installation, or other customer-specific preparation has begun, cancellation may be subject to a customization and processing adjustment of up to 15% of the applicable order value, where permitted by applicable law.

This adjustment is intended to reasonably reflect costs or work already incurred specifically in preparing the order for the customer. Where customer-specific preparation has been substantially completed, cancellation may no longer be practical. Where possible, the customer will be informed of the applicable adjustment before the cancellation is finalized.

13. Customer Modifications Before Cancellation or Return

If a customer opens, modifies, upgrades, or otherwise changes a product before a cancellation or return has been completed, the product may require additional inspection. Examples include:

• Installing or removing RAM
• Installing or removing an SSD
• Changing internal components
• Altering the original hardware configuration
• Installing customer-specific software
• Other changes that affect the original condition of the product

Such changes may affect the applicable cancellation or return process and may also be relevant to the product's warranty conditions. Further details are provided in the applicable Refund & Returns Policy and Warranty Policy.

14. Product Availability

In some circumstances, TechOffer.com may be unable to fulfill an order because a product becomes unavailable or cannot reasonably be supplied. Where this occurs, we will inform the customer where reasonably practicable and process any applicable refund in accordance with the circumstances of the order and applicable law.

15. Pricing or Technical Errors

Occasionally, an order may be affected by an obvious pricing, product-information, system, or technical error. If an error materially affects an order, TechOffer.com may contact the customer to clarify the situation and determine the appropriate next step.

Where cancellation of the affected order is reasonably necessary and permitted by applicable law, any applicable payment will be refunded.

16. Cancellation and Product Returns

Cancellation and product returns are separate processes. Cancellation generally applies to an order before it has been dispatched. Return generally applies after the customer has received the product. For example:

• Order placed but not dispatched: Cancellation Policy applies.
• Product received and customer simply changes their mind: Refund & Returns Policy applies.
• Product received with a defect, damage, incorrect item, or other qualifying issue: the applicable Warranty, After-Sales, Refund & Returns, and consumer-protection requirements will apply depending on the circumstances.

This distinction is intended to make the process easier for customers to understand.

17. Changes to an Order

If you wish to change an order rather than cancel it, please contact Customer Care as soon as possible. Depending on the status of the order, we may be able to assist with changes such as:

• Product selection
• Quantity
• Delivery information
• Configuration
• Other order details

Once processing, customization, or dispatch has begun, changes may not always be possible. Where a change results in a price difference, the applicable difference will be settled before the revised order is finalized, where reasonably possible.

18. No Limitation of Customer Rights

This Cancellation Policy is intended to explain TechOffer.com's normal order-processing and cancellation procedures. Nothing in this policy is intended to exclude, restrict, or reduce any mandatory rights or remedies available to consumers under applicable laws of the United Arab Emirates.

Where a mandatory legal requirement applies to a particular transaction, that requirement will take precedence over any inconsistent provision of this policy.

19. Contact Us

For cancellation requests or questions regarding an order, please contact:

TechOffer.com
Florence International Computers Trading LLC
Showroom No S-16, Opposite Admiral Plaza Hotel,
Al Nahda Street, Khalid Bin Waleed Street,
Bur Dubai, Dubai, United Arab Emirates

Email: info@tech-offer.com
Phone: +971 50 289 5130

When contacting us regarding a cancellation, please include your order number whenever possible.