Refund & Returns Policy

At TechOffer.com, operated by Florence International Computers Trading LLC, we aim to provide a fair, transparent, and practical return and refund process that protects the interests of both our customers and our business.

This policy explains the conditions under which eligible products may be returned, exchanged, or refunded. It distinguishes between:

1. Voluntary Returns — where a customer receives a product in acceptable condition but decides that they no longer wish to keep it; and
2. Defective, Damaged, Incorrect, Incomplete, or Non-Conforming Products — where the product has a qualifying defect, damage, issue, or does not materially correspond to the product ordered or described.

Nothing in this policy is intended to exclude or limit any mandatory rights or remedies available to consumers under applicable UAE law.

1. Ten-Day Voluntary Return Period

TechOffer.com provides an eligible customer with a 10-calendar-day voluntary return period starting from the date the product is delivered to the customer.

During this period, a customer may request to return an eligible product where the customer has changed their mind or no longer wishes to keep the product, subject to the conditions set out in this policy.

The product must be returned within the applicable 10-day period and must meet the relevant condition requirements.

The 10-day voluntary return period does not limit any rights or remedies available under applicable UAE law relating to defective, damaged, incorrect, incomplete, or non-conforming products.

2. Unopened and Unused Products

If an eligible product is returned within the 10-day voluntary return period and:

• The original factory seal remains intact;
• The product has not been opened;
• The product has not been used or activated;
• The original box and packaging remain in substantially the same condition as when delivered;
• There is no significant damage to the product or packaging;
• All original accessories, manuals, documents, and included items are present; and
• The product remains in a condition suitable for resale as new,

the customer may choose, subject to product availability and applicable conditions:

A. Refund

The customer may request a refund of the applicable purchase amount.

For an eligible voluntary return, a return transportation or logistics charge of approximately AED 50 to AED 100 per shipment may be deducted from the applicable refund, depending on the location and logistics arrangement.

B. Exchange

The customer may alternatively request an exchange for another eligible product available on TechOffer.com.

Where applicable, the customer may exchange one type of product for another, such as exchanging a laptop for a desktop computer, subject to product availability.

If the replacement product has a higher price, the customer will pay the applicable difference. If the replacement product has a lower price, the applicable difference may be refunded or otherwise settled in accordance with TechOffer.com's applicable procedures.

3. Opened or Used Products

A customer may request a voluntary return within the 10-day period even where an eligible product has been opened or used.

However, where a product has been opened or used, the refund amount may be adjusted to reasonably reflect the condition and reduction in value of the returned product. A condition and restocking adjustment of between 15% and 20% of the applicable product value may be deducted from the refund, depending on the condition and extent of use.

The applicable adjustment may take into consideration:

• The extent of use;
• Physical condition;
• Scratches, marks, dents, or other signs of use;
• Condition of the original packaging;
• Missing accessories or components;
• Missing or damaged protective materials;
• Software activation or registration;
• Changes to the operating system or software;
• Customer-specific configuration;
• The product's resale condition and value; and
• Reasonable inspection, handling, restoration, or repackaging requirements.

The applicable percentage within the 15%–20% range will be determined based on the actual condition of the returned product. This adjustment is intended to reasonably reflect the reduction in value and the costs associated with preparing an opened or used product for resale and is not intended as a penalty.

4. Personal Data and Information on Returned Devices

Customers are responsible for backing up and removing their personal information, files, accounts, passwords, software licenses, and other personal data before returning a device. Customers should ensure that they have completed all necessary backups before returning a product.

TechOffer.com may need to inspect, test, reset, restore, or otherwise prepare a returned device for further processing or resale. During this process, information stored on the device may be deleted, reset, reformatted, or otherwise become inaccessible.

To the extent permitted by applicable law, TechOffer.com is not responsible for the loss of personal files, data, accounts, passwords, software, or other information remaining on a returned device where the customer has not properly backed up or removed such information before return.

Customers should not return a device containing personal or confidential information unless it is necessary for the return process.

5. Software Activation and Registration

If software included with a product has been:

• Activated;
• Registered;
• Licensed to the customer;
• Downloaded where the applicable license or digital content cannot reasonably be returned; or
• Otherwise associated with the customer's account or device,

the product may no longer qualify for an unrestricted voluntary return.

Where an eligible voluntary return is accepted, the value of activated or otherwise non-returnable software, licenses, subscriptions, or digital content may be excluded from or deducted from the applicable refund, to the extent permitted by applicable law. This may include operating-system licenses, software licenses, subscriptions, digital products, or other activated digital content.

6. Customized Products and Hardware Upgrades

Products that have been customized, modified, upgraded, or altered after purchase at the customer's request may not qualify for a voluntary return. Examples include:

• RAM or memory upgrades;
• SSD or storage upgrades;
• Replacement of internal components;
• Installation or removal of internal components;
• Hardware modifications;
• Customer-specific configurations; or
• Other modifications that materially change the original configuration or resale condition of the product.

Where a customer-requested modification has been performed, TechOffer.com may determine whether the product remains eligible for a voluntary return based on the nature of the modification and the condition of the product.

7. Warranty and Unauthorized Modifications

Products are subject to the applicable manufacturer's, supplier's, or warranty provider's terms and conditions.

If a customer or an unauthorized third party opens, modifies, repairs, upgrades, or otherwise alters a device, the effect on warranty coverage will depend on the applicable manufacturer's warranty terms and the nature of the modification. Where a modification causes damage, affects functionality, or falls outside the manufacturer's permitted upgrade, repair, or service conditions, it may affect or exclude warranty coverage to the extent permitted by the applicable warranty terms and applicable law.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights under UAE law.

8. Defective, Damaged, Incorrect, Incomplete, or Non-Conforming Products

A product that is defective, damaged, incomplete, incorrect, or materially different from the product ordered or described is treated separately from a voluntary return. Customers should contact TechOffer.com Customer Care as soon as reasonably practicable after identifying such an issue.

Depending on the circumstances, applicable warranty terms, and applicable UAE law, the appropriate remedy may include:

• Repair;
• Replacement; or
• Refund.

Voluntary-return conditions, restocking adjustments, or return transportation charges will not be applied in a manner that unlawfully limits a customer's mandatory legal rights.

9. Warranty and After-Sales Service

Where a product is covered by a manufacturer's or supplier's warranty, warranty-related issues may be handled through the applicable warranty or authorized service process. The applicable warranty period and conditions may vary depending on the product, manufacturer, supplier, or warranty provider.

Customers should refer to the applicable Warranty Policy and warranty documentation for detailed warranty conditions. Nothing in this Return Policy is intended to exclude or limit any mandatory warranty or consumer rights under applicable UAE law.

10. Inspection of Returned Products

All returned products may be inspected by TechOffer.com before a refund or exchange is finalized. The inspection may include:

• Verification of the product and serial number;
• Testing of functionality;
• Inspection of physical condition;
• Verification of accessories and packaging;
• Verification of software activation or registration;
• Verification of customer-installed or customer-requested modifications; and
• Assessment of the product's condition and resaleability.

The inspection results will be used to determine the applicable return, refund, exchange, or condition adjustment in accordance with this policy.

11. Return Transportation

For voluntary returns, the customer may be responsible for the applicable return transportation or logistics cost. Depending on the location and logistics arrangement, the applicable charge may generally range from AED 50 to AED 100 per shipment.

Where the return is due to a defective, damaged, incorrect, incomplete, or non-conforming product, return-related costs will be handled in accordance with applicable law and the circumstances of the case.

For high-value products, customers are encouraged to use a trackable return service and appropriate shipping insurance where they are responsible for arranging the return shipment.

12. Return Authorization

Customers must contact TechOffer.com Customer Care before sending a product back. An RMA (Return Merchandise Authorization) or other return authorization may be required before the product is shipped.

Customers should not send a product directly to the manufacturer or another service center unless specifically instructed by TechOffer.com.

13. Refund Calculation

For an approved voluntary return, the applicable refund may take into account:

• The applicable purchase price;
• Return transportation or logistics charges;
• The applicable 15%–20% condition and restocking adjustment for opened or used products;
• Activated or non-returnable software or digital content;
• Missing accessories or components, where applicable; and
• Other reasonable adjustments permitted by this policy and applicable law.

For defective, damaged, incorrect, incomplete, or non-conforming products, refunds and any applicable deductions will be handled in accordance with applicable UAE law and the circumstances of the case.

14. Online Payment Processing

For voluntary returns paid through an online payment service, any applicable payment-processing charges will be handled in accordance with the relevant payment provider's rules, the applicable transaction terms, and applicable UAE law.

TechOffer.com will not apply a payment-processing deduction where doing so would conflict with applicable consumer-protection requirements. Where an applicable charge is permitted for a voluntary return, the relevant amount or basis for the charge will be communicated as reasonably practicable.

15. Refund Method

Approved refunds will generally be processed using the original payment method where technically and reasonably possible. Depending on the original payment method:

• Amazon Payment Services: the refund may be processed through the applicable payment service provider;
• Bank Transfer: the refund may be processed through an appropriate bank-transfer method;
• Cash on Delivery: the refund may require additional verification and may be processed through an appropriate bank-transfer or other agreed method.

Customers may be required to provide accurate information necessary to process a refund.

16. Refund Processing Time

Once a returned product has been received, inspected, and the refund has been approved, TechOffer.com will normally initiate the applicable refund within 14 business days, unless a different period is required by applicable law or additional processing is reasonably necessary.

The time required for a payment provider or bank to credit the refund to the customer's account may vary and may be outside TechOffer.com's direct control.

17. Delayed or Missing Refunds

If an approved refund has not appeared within the expected timeframe, customers should first check with their bank or payment provider. If the refund remains outstanding, customers should contact TechOffer.com Customer Care with the relevant order and refund information so that the matter can be investigated.

18. Abuse of the Return Process

TechOffer.com aims to provide a fair return process for all customers. Where there is reasonable evidence of repeated or abusive use of the voluntary return process, TechOffer.com may take reasonable measures, including:

• Restricting future voluntary returns;
• Applying appropriate order restrictions;
• Requesting additional verification; or
• Restricting or suspending an account where reasonably necessary.

Any such measures will be applied subject to applicable law and will not be intended to restrict mandatory consumer rights.

19. Proof of Purchase

Customers may be required to provide reasonable proof of purchase, including:

• Order number;
• Invoice;
• Receipt;
• Payment confirmation; or
• Other information reasonably sufficient to identify the transaction.

20. Contact Us

For return, refund, or exchange requests, please contact:

TechOffer.com
Florence International Computers Trading LLC
Showroom No S-16, Opposite Admiral Plaza Hotel,
Al Nahda Street, Khalid Bin Waleed Street,
Bur Dubai, Dubai, United Arab Emirates

Customer Care: +971 50 289 5130
Email: rma@tech-offer.com

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Important Notice

This Refund & Returns Policy is intended to explain TechOffer.com's voluntary return, refund, exchange, and related procedures. Nothing in this policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable laws of the United Arab Emirates.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.