HELP CENTER
Frequently Asked Questions
Answers by Ahmad Nedam, TechOffer
Everything you need to know about ordering, delivery, warranty and returns.
Are your products 100% original and brand new?+
Yes. Every product we sell is genuine, brand new and sealed, sourced from authorised distributors. Each item comes with the official manufacturer warranty.
Do your products come with a warranty?+
Yes. All products carry the official manufacturer warranty. The warranty period depends on the brand and product - the details are shown on the product page and printed on your invoice.
How long does delivery take?+
Standard delivery takes 1-3 working days across the UAE. Same-day delivery is available for an extra AED 50 when you order by 2 PM. Delivery is free on orders over AED 1,000.
Do you deliver across the whole UAE?+
Yes, we deliver to all seven Emirates - Dubai, Sharjah, Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain - with free delivery on orders over AED 1,000.
What payment methods do you accept?+
We accept Cash on Delivery and Bank Transfer, and both get a 2% discount at checkout. Online card payment and Tabby / Tamara instalments are not available yet.
Can I pay in installments?+
Yes.Instalments with Tabby and Tamara are not available yet - at the moment we accept Cash on Delivery and Bank Transfer, both with a 2% discount.
What is your return policy?+
We offer 10 days easy returns. If something is not right, contact us within 10 days of delivery and we will arrange a return or exchange. The item should be in its original condition and packaging.
Do you offer a price match?+
Yes - we have a Price Match Guarantee. If you find the same product cheaper at another authorised UAE retailer, let us know and we will match the price.
Will I get a VAT invoice?+
Yes. A tax invoice inclusive of 5% UAE VAT is issued with every order and can be used for your business or warranty records.
Do you have a physical store?+
Yes. You can visit us at Shop S16, MAM Building, opposite Admiral Plaza Hotel, Bur Dubai, Dubai, UAE. For any help, call us on +971 50 289 5130 - our team is available to assist you.
How can I check if a product is in stock before visiting the store?+
Every product page shows live stock (In stock or Out of stock). To confirm or reserve an item before you visit, message us on WhatsApp at +971 50 289 5130 or call +971 4 388 8373.
Can I collect my order from your store? What are your opening hours?+
Yes. You can collect from Shop S16, MAM Building, opposite Admiral Plaza Hotel, Bur Dubai. We are open Saturday to Thursday 10:00 to 22:00 and Friday 14:00 to 22:00. Please message us first so your item is ready when you arrive.
How much does delivery cost?+
Delivery is free on orders over AED 1,000. Below that, standard delivery costs AED 25 and takes 1-3 working days. Same-day delivery is available for an extra AED 50 when you order by 2 PM.
What does No OS mean on a laptop?+
It means the laptop comes without an operating system installed, so Windows or another OS needs to be installed before first use. The operating system is always listed under Specifications on the product page. Ask us on WhatsApp if you are unsure.
Do your laptops have an Arabic keyboard?+
Most laptops we sell have an English keyboard layout. The layout is listed under Specifications on each product page. If you need an Arabic and English keyboard, ask us on WhatsApp before ordering and we will tell you which models are available.
How do I make a warranty claim?+
Your product carries the manufacturer warranty for the period shown on the product page and on your tax invoice. Keep your invoice, then contact us on WhatsApp or by phone with the invoice and a short description of the problem, and we will advise on the next step.
Can my company buy in bulk or get a quotation?+
Yes. Businesses can register on our wholesale portal at tech-offer.com/ae/b2b to build a quote basket and receive a formal quotation, or call our wholesale team on +971 50 484 7920.
How can I track my order?+
Open the Track Your Order page at tech-offer.com/ae/track and enter your order number and email address, or message us on WhatsApp at +971 50 289 5130.
Do you deliver outside the UAE?+
Online orders on tech-offer.com are delivered within the UAE. For orders to other GCC countries or worldwide, please use our wholesale portal or contact our team on +971 50 484 7920.
Why are your prices lower than some big retailers?+
Every product is genuine, brand new and sealed, sourced from authorised distributors and covered by the official manufacturer warranty. We keep our margins low, which is how we can price competitively.